:root {
    --ink: #18202a;
    --muted: #667085;
    --line: #d9e0e8;
    --panel: #ffffff;
    --page: #f4f7f9;
    --brand: #354d7a;
    --brand-dark: #263a60;
    --accent: #c59e00;
    --accent-dark: #9b7c00;
    --danger: #b42318;
    --danger-bg: #fee4e2;
}

* {
    box-sizing: border-box;
}

body {
    margin: 0;
    background: var(--page);
    color: var(--ink);
    font-family: Arial, Helvetica, sans-serif;
    font-size: 14px;
    line-height: 1.4;
}

a {
    color: var(--brand-dark);
}

.topbar {
    display: flex;
    position: relative;
    align-items: center;
    justify-content: center;
    gap: 24px;
    padding: 11px 24px;
    background: #ffffff;
    border-bottom: 1px solid var(--line);
}

.brand {
    position: absolute;
    left: 24px;
    color: var(--ink);
    font-weight: 700;
    text-decoration: none;
}

.topbar nav {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 18px;
}

.topbar nav a {
    color: var(--muted);
    text-decoration: none;
}

.nav-form {
    margin: 0;
}

.nav-form button {
    min-height: 0;
    padding: 0;
    border: 0;
    background: transparent;
    color: var(--muted);
}

.page {
    width: min(100%, 1720px);
    max-width: 1720px;
    margin: 0 auto;
    padding: 18px 28px 32px;
}

.panel {
    background: var(--panel);
    border: 1px solid var(--line);
    border-radius: 8px;
    padding: 16px;
}

.narrow {
    max-width: 680px;
}

.wide {
    width: 100%;
    max-width: 1720px;
}

h1,
h2 {
    margin: 0 0 12px;
    line-height: 1.2;
}

h1 {
    font-size: 25px;
}

h2 {
    font-size: 16px;
}

.muted {
    color: var(--muted);
}

.actions {
    display: flex;
    gap: 12px;
    margin-top: 20px;
}

.button,
button {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-height: 34px;
    padding: 0 12px;
    border: 1px solid var(--line);
    border-radius: 6px;
    background: #ffffff;
    color: var(--ink);
    cursor: pointer;
    font: inherit;
    text-decoration: none;
}

.button.tiny,
button.tiny {
    min-height: 26px;
    padding: 0 8px;
    border-radius: 5px;
    font-size: 12px;
}

.button.primary,
button.primary {
    background: var(--brand);
    border-color: var(--brand);
    color: #ffffff;
}

.form-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 14px;
}

.form-grid.single {
    grid-template-columns: 1fr;
}

.form-grid.compact {
    grid-template-columns: repeat(5, minmax(0, 1fr));
    align-items: end;
    margin-bottom: 22px;
}

.client-profile-form {
    display: grid;
    grid-template-columns: 280px 110px 90px 230px minmax(260px, 1fr) max-content;
    gap: 8px;
    align-items: end;
    max-width: none;
}

.span-full {
    grid-column: 1 / -1;
}

.client-profile-form .actions {
    margin-top: 0;
}

.client-profile-form .button {
    min-height: 34px;
}

.client-profile-panel {
    padding-bottom: 12px;
}

.client-profile-panel .split-head {
    margin-bottom: 8px;
}

.client-profile-panel .muted {
    margin: 0;
}

.contact-add-form {
    display: grid;
    grid-template-columns: 180px 230px 140px 140px 180px 140px max-content max-content max-content;
    gap: 8px;
    align-items: center;
    margin-bottom: 6px;
}

.section-title-row {
    display: flex;
    align-items: center;
    gap: 18px;
    margin-bottom: 8px;
}

.section-title-row h2,
.section-title-row form {
    margin: 0;
}

.inline-form {
    display: grid;
    grid-template-columns: minmax(220px, 1fr) auto;
    gap: 12px;
    align-items: center;
    margin-bottom: 22px;
}

.inline-form select {
    min-width: 140px;
}

.inline-form.three {
    grid-template-columns: minmax(220px, 1fr) minmax(140px, 220px) auto;
}

.inline-form.four {
    grid-template-columns: 150px minmax(220px, 1fr) auto auto;
}

.ticket-filters {
    display: flex;
    flex-wrap: nowrap;
    gap: 6px;
    align-items: center;
    margin-bottom: 10px;
    overflow-x: auto;
    white-space: nowrap;
}

.ticket-filter-row {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 10px;
    overflow-x: auto;
    white-space: nowrap;
}

.ticket-filter-row .ticket-filters {
    margin-bottom: 0;
    overflow: visible;
}

.ticket-view-toggle {
    flex: 0 0 auto;
    margin: 0;
}

.ticket-view-toggle .checkbox-line {
    min-height: 24px;
    gap: 5px;
    font-size: 11px;
}

.filter-field {
    display: inline-grid;
    grid-template-columns: auto 72px;
    gap: 3px;
    align-items: center;
    flex: 0 0 auto;
}

.filter-field:first-child {
    grid-template-columns: auto 150px;
}

.filter-field input,
.filter-field select {
    min-height: 26px;
    padding: 3px 6px;
}

.filter-reset {
    justify-content: center;
    min-height: 26px;
    padding: 0 6px;
    border: 0;
    border-radius: 5px;
    background: #eef2f6;
    color: var(--muted);
    font-size: 11px;
    font-weight: 700;
    white-space: nowrap;
}

.filter-reset:hover {
    color: var(--brand-dark);
    text-decoration: underline;
}

.row-form {
    display: grid;
    gap: 4px;
}

.two-mini {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 4px;
}

label {
    display: grid;
    gap: 6px;
    color: var(--muted);
    font-weight: 700;
}

input,
select,
textarea {
    width: 100%;
    border: 1px solid var(--line);
    border-radius: 6px;
    padding: 7px 9px;
    color: var(--ink);
    font: inherit;
}

textarea {
    resize: vertical;
}

.span-2 {
    grid-column: span 2;
}

.alert {
    padding: 12px 14px;
    background: var(--danger-bg);
    color: var(--danger);
    border-radius: 6px;
}

.notice {
    padding: 12px 14px;
    background: #dcfce7;
    color: #166534;
    border-radius: 6px;
}

.checkbox-line {
    display: flex;
    align-items: center;
    gap: 8px;
    color: var(--ink);
    font-weight: 400;
}

.checkbox-line input {
    width: auto;
}

.choice-group {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    border: 1px solid var(--line);
    border-radius: 8px;
    padding: 10px 12px 12px;
}

.choice-group legend {
    padding: 0 4px;
    color: var(--muted);
    font-size: 13px;
    font-weight: 700;
}

.choice-group label {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    color: var(--ink);
    font-size: 13px;
    font-weight: 400;
}

.choice-group input {
    width: auto;
}

.choice-group.stacked {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
}

.stack {
    margin-top: 22px;
}

.field-note {
    min-height: 18px;
    color: var(--muted);
    font-size: 13px;
    font-weight: 400;
}

.copy-contacts {
    display: grid;
    gap: 10px;
    border: 1px solid var(--line);
    border-radius: 8px;
    padding: 14px;
}

.copy-contacts legend {
    color: var(--muted);
    font-weight: 700;
}

.notify-grid {
    display: grid;
    grid-template-columns: max-content max-content;
    gap: 2px 8px;
    align-items: center;
}

.contact-table td {
    vertical-align: top;
}

.contact-table {
    border-top: 1px solid var(--line);
    margin-top: 4px;
}

.contact-table thead th {
    padding-top: 7px !important;
}

.contact-table input,
.contact-table select,
.contact-table button {
    min-height: 28px;
    padding-top: 4px;
    padding-bottom: 4px;
}

.contact-table .checkbox-line {
    min-height: 20px;
}

.contact-table tr:target {
    outline: 2px solid var(--accent);
    outline-offset: -2px;
    background: #fff9df;
}

.drag-handle {
    color: var(--muted);
    cursor: grab;
    font-size: 12px;
    font-weight: 700;
}

.ticket-queue tr[draggable="true"] {
    user-select: none;
}

.rank-form {
    display: inline-grid;
    grid-template-columns: 44px 25px;
    gap: 3px;
    align-items: center;
}

.rank-form input {
    min-height: 24px;
    padding-left: 6px;
    padding-right: 6px;
}

.device-context {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    padding: 12px 14px;
    margin-bottom: 20px;
    background: #f7f2df;
    border: 1px solid #e4cf77;
    border-radius: 6px;
}

.split-head {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 20px;
    margin-bottom: 10px;
}

.badge {
    display: inline-flex;
    align-items: center;
    min-height: 22px;
    padding: 2px 8px;
    border-radius: 999px;
    background: #eef2f6;
    color: var(--muted);
    font-size: 12px;
    font-weight: 700;
}

.badge.danger {
    background: var(--danger-bg);
    color: var(--danger);
}

table {
    width: 100%;
    border-collapse: collapse;
}

th,
td {
    padding: 2px 6px;
    border-bottom: 1px solid var(--line);
    text-align: left;
    vertical-align: top;
}

th {
    color: var(--muted);
    font-size: 11px;
}

tbody tr:hover {
    background: #f8fafc;
}

.columns {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 380px;
    gap: 24px;
}

.side {
    border-left: 1px solid var(--line);
    padding-left: 24px;
}

.timeline {
    display: grid;
    gap: 14px;
}

.message,
.checkin {
    border: 1px solid var(--line);
    border-radius: 8px;
    padding: 12px;
}

.message.internal {
    background: #fff8db;
    border-color: #e4cf77;
}

.subpanel {
    padding: 16px;
    margin-bottom: 22px;
    border: 1px solid var(--line);
    border-radius: 8px;
    background: #fbfcfd;
}

.status-grid {
    display: grid;
    grid-template-columns: repeat(3, minmax(260px, 1fr));
    gap: 10px;
    margin-bottom: 14px;
}

.status-card {
    border: 1px solid var(--line);
    border-left: 4px solid var(--brand);
    border-radius: 6px;
    padding: 10px 12px;
    background: #ffffff;
}

.status-card.ok {
    border-left-color: #16a34a;
}

.status-card.warning {
    border-left-color: var(--accent);
}

.status-card.error {
    border-left-color: var(--danger);
}

.status-card.loading {
    border-left-color: var(--muted);
}

.status-card header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
    margin-bottom: 6px;
}

.status-card h2 {
    margin: 0;
}

.status-card p {
    margin: 0 0 8px;
}

.status-pill {
    display: inline-flex;
    align-items: center;
    min-height: 20px;
    padding: 0 7px;
    border-radius: 999px;
    background: #eef6ef;
    color: #166534;
    font-size: 11px;
    font-weight: 700;
}

.status-card.warning .status-pill {
    background: #fff8db;
    color: var(--accent-dark);
}

.status-card.error .status-pill {
    background: var(--danger-bg);
    color: var(--danger);
}

.status-card.loading .status-pill {
    background: #eef2f6;
    color: var(--muted);
}

.status-pill.neutral {
    background: #eef2f6;
    color: var(--muted);
}

.status-meta {
    grid-template-columns: 95px minmax(0, 1fr);
    gap: 4px 10px;
    font-size: 12px;
}

.status-error {
    color: var(--danger);
    font-size: 12px;
}

.mail-admin-actions {
    display: grid;
    gap: 10px;
    align-items: start;
    margin-bottom: 14px;
}

.mail-admin-actions form {
    margin: 0;
}

.mail-check-row {
    display: flex;
}

.mail-test-row {
    display: grid;
    grid-template-columns: 90px minmax(0, 360px);
    gap: 8px;
    align-items: center;
}

.mail-test-row h2 {
    margin: 0;
}

.mail-test-inline {
    display: inline-grid;
    grid-template-columns: 260px auto;
    gap: 6px;
    align-items: center;
}

.password-inline-form {
    grid-template-columns: repeat(3, minmax(180px, 1fr)) auto;
    gap: 8px;
    margin-bottom: 0;
}

.user-password-panel {
    margin-top: 16px;
    margin-bottom: 0;
}

.backup-root {
    margin-bottom: 12px;
}

.backups-table {
    max-width: 920px;
}

.backup-actions {
    display: flex;
    gap: 5px;
}

.message header {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 10px;
    color: var(--muted);
    font-size: 13px;
}

.details,
dl {
    display: grid;
    grid-template-columns: 150px minmax(0, 1fr);
    gap: 10px 16px;
}

dt {
    color: var(--muted);
    font-weight: 700;
}

dd {
    margin: 0;
}

code {
    white-space: pre-wrap;
    word-break: break-word;
}

@media (min-width: 1500px) {
    .page {
        padding-left: 36px;
        padding-right: 36px;
    }

    .columns {
        grid-template-columns: minmax(0, 1fr) 430px;
    }

    .form-grid.compact {
        grid-template-columns: repeat(6, minmax(0, 1fr));
    }

    .ticket-queue th,
    .ticket-queue td {
        white-space: nowrap;
    }

    .ticket-queue td:nth-child(2) {
        white-space: normal;
        min-width: 300px;
    }
}

.ticket-queue {
    font-size: 12px;
    table-layout: fixed;
}

.ticket-queue td {
    line-height: 1.12;
    vertical-align: middle;
}

.ticket-queue .ticket-main {
    max-width: 440px;
}

.ticket-queue .muted {
    font-size: 11px;
}

.ticket-queue .button.tiny,
.ticket-queue button.tiny {
    min-height: 24px;
    padding: 0 6px;
    font-size: 11px;
}

.compact-table {
    font-size: 12px;
}

.compact-table th,
.compact-table td {
    padding-top: 4px;
    padding-bottom: 4px;
}

.staff-users-add {
    grid-template-columns: repeat(5, minmax(130px, 1fr));
    gap: 8px 14px;
    margin-bottom: 18px;
}

.staff-users-add .checkbox-line {
    min-height: 34px;
}

.staff-users-table {
    table-layout: fixed;
    min-width: 980px;
    font-size: 12px;
}

.staff-users-table th,
.staff-users-table td {
    padding: 2px 6px;
    vertical-align: middle;
}

.staff-users-table input,
.staff-users-table select {
    min-height: 30px;
    padding: 4px 8px;
}

.staff-users-table .button {
    min-height: 30px;
    padding: 0 10px;
}

.staff-col-user {
    width: 160px;
}

.staff-col-phones {
    width: 300px;
}

.staff-col-notify {
    width: 150px;
}

.staff-col-role,
.staff-col-status {
    width: 74px;
}

.staff-col-password {
    width: 160px;
}

.staff-col-save {
    width: 70px;
}

.staff-user-fields,
.staff-phone-fields {
    display: grid;
    gap: 4px;
}

.staff-notify-grid {
    display: grid;
    grid-template-columns: 58px 82px;
    gap: 2px 8px;
    align-items: center;
}

.staff-notify-grid .checkbox-line {
    gap: 4px;
    line-height: 1.1;
    white-space: nowrap;
}

.staff-notify-grid input {
    flex: 0 0 auto;
}

@media (max-width: 1100px) {
    .page {
        padding: 22px 16px 32px;
    }

    table {
        display: block;
        overflow-x: auto;
        white-space: nowrap;
    }

    td:first-child,
    th:first-child {
        position: sticky;
        left: 0;
        background: var(--panel);
    }
}

@media (max-width: 760px) {
    .topbar,
    .topbar nav,
    .split-head {
        align-items: flex-start;
        flex-direction: column;
    }

    .topbar {
        padding: 12px 16px;
    }

    .brand {
        position: static;
    }

    .topbar nav {
        gap: 10px 14px;
    }

    .page {
        padding: 16px 12px 28px;
    }

    .panel {
        padding: 16px;
    }

    h1 {
        font-size: 24px;
    }

    h2 {
        font-size: 17px;
    }

    .form-grid,
    .form-grid.compact,
    .client-profile-form,
    .contact-add-form,
    .status-grid,
    .ticket-filters,
    .inline-form,
    .inline-form.three,
    .inline-form.four,
    .mail-test-row,
    .mail-test-inline,
    .password-inline-form,
    .columns {
        grid-template-columns: 1fr;
    }

    .span-2 {
        grid-column: span 1;
    }

    .side {
        border-left: 0;
        border-top: 1px solid var(--line);
        padding-left: 0;
        padding-top: 20px;
    }

    .choice-group.stacked {
        grid-template-columns: 1fr;
    }

    .rank-form {
        grid-template-columns: 44px 25px;
    }
}

/* Dense ticket queue overrides. Keep these late so generic form rules cannot expand the queue. */
.page {
    width: min(100%, 1720px);
}

.ticket-filters {
    display: flex !important;
    flex-direction: row !important;
    flex-wrap: nowrap !important;
    align-items: center !important;
    gap: 6px !important;
    margin-bottom: 8px !important;
    overflow-x: auto;
}

.ticket-filter-row {
    display: flex !important;
    align-items: center !important;
    gap: 12px !important;
    margin-bottom: 8px !important;
    overflow-x: auto;
    white-space: nowrap;
}

.ticket-filter-row .ticket-filters {
    margin-bottom: 0 !important;
    overflow: visible;
}

.ticket-view-toggle .checkbox-line {
    min-height: 24px !important;
    font-size: 11px !important;
}

.ticket-filters .filter-field {
    display: flex !important;
    flex: 0 0 auto !important;
    align-items: center !important;
    gap: 3px !important;
}

.ticket-filters .filter-reset,
.ticket-filters .button {
    flex: 0 0 auto !important;
    min-height: 24px !important;
    padding: 0 6px !important;
    font-size: 11px !important;
}

.ticket-filters select {
    width: 150px !important;
    min-height: 24px !important;
    padding: 2px 6px !important;
}

.ticket-filters input {
    width: 52px !important;
    min-height: 24px !important;
    padding: 2px 5px !important;
}

.ticket-queue .rank-form {
    display: inline-flex !important;
    align-items: center !important;
    gap: 3px !important;
    width: auto !important;
}

.ticket-queue .rank-form input {
    width: 54px !important;
    min-width: 54px !important;
    min-height: 24px !important;
    padding: 2px 3px !important;
    text-align: right;
}

.ticket-queue .rank-form button {
    width: 24px !important;
    min-width: 24px !important;
    min-height: 24px !important;
    padding: 0 !important;
}

.ticket-queue th,
.ticket-queue td {
    padding: 2px 6px !important;
    line-height: 1.1 !important;
    vertical-align: middle !important;
}

.ticket-queue .queue-move {
    width: 50px;
}

.ticket-queue .queue-client {
    width: 62px;
}

.ticket-queue .queue-device {
    width: 68px;
}

.ticket-queue .queue-requester {
    width: 120px;
}

.ticket-queue .queue-status {
    width: 54px;
}

.ticket-queue .queue-client-priority {
    width: 68px;
}

.ticket-queue .queue-my-priority {
    width: 84px;
}

.ticket-queue .queue-age {
    width: 50px;
}

.ticket-queue .queue-updated {
    width: 88px;
}

.ticket-queue .queue-ticket {
    width: auto;
}

.ticket-queue td:nth-child(8),
.ticket-queue th:nth-child(8) {
    text-align: left;
}

/* Dense ticket detail overrides. */
.ticket-message-panel {
    padding: 10px 12px;
    margin-bottom: 12px;
}

.ticket-head-actions {
    display: inline-flex;
    align-items: center;
    gap: 8px;
}

.ticket-message-panel h2 {
    margin-bottom: 6px;
}

.ticket-message-form {
    gap: 8px;
}

.ticket-message-options {
    display: flex;
    flex-wrap: nowrap;
    gap: 8px;
    align-items: center;
    overflow-x: auto;
}

.ticket-message-options .choice-group {
    flex: 0 0 auto;
    align-items: center;
    gap: 6px;
    padding: 5px 8px 6px;
    border-radius: 6px;
}

.ticket-message-options .choice-group legend {
    font-size: 11px;
}

.ticket-message-options .choice-group label,
.ticket-message-options .checkbox-line {
    font-size: 12px;
}

.ticket-message-options .urgent-inline {
    flex: 0 0 auto;
    min-height: 30px;
    padding: 0 8px;
    border: 1px solid var(--line);
    border-radius: 6px;
    background: #ffffff;
}

.ticket-message-form textarea {
    min-height: 92px;
}

.ticket-message-form .actions {
    margin-top: 0;
}

.ticket-conversation-heading {
    margin-bottom: 6px;
}

.timeline {
    gap: 8px;
}

.message {
    padding: 8px 10px;
    border-radius: 6px;
}

.message header {
    gap: 7px;
    font-size: 12px;
    line-height: 1.2;
}

.message p {
    margin: 6px 0 0;
    line-height: 1.3;
}

.message.archived {
    background: #f8fafc;
}

.archived-note {
    font-style: italic;
}

.inline-message-form {
    display: inline-flex;
    margin-left: auto;
}

.inline-message-form.no-auto-margin {
    margin-left: 0;
}

.compact-details {
    margin: 8px 0 14px;
}

.compact-details summary {
    color: var(--brand-dark);
    cursor: pointer;
    font-size: 12px;
    font-weight: 700;
}

.inline-side-form {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(0, 1fr) auto auto;
    gap: 6px;
    align-items: center;
    margin-top: 6px;
}

.inline-side-form select,
.inline-side-form button {
    min-height: 28px;
    padding-top: 4px;
    padding-bottom: 4px;
}

.copied-contact-list {
    display: grid;
    gap: 0.35rem;
}

.copied-contact-row,
.copy-notify-form {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    flex-wrap: wrap;
}

.copied-contact-row span {
    flex: 1 1 10rem;
    min-width: 0;
}

.copied-contact-row small {
    display: block;
    color: var(--muted);
    overflow-wrap: anywhere;
}

.copy-notify-form {
    border-top: 1px solid var(--line);
    border-bottom: 1px solid var(--line);
    margin: 0.6rem 0;
    padding: 0.45rem 0;
}

.attachment-strip {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    margin-top: 7px;
}

.attachment-chip {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    max-width: 100%;
    padding: 4px 6px;
    border: 1px solid var(--line);
    border-radius: 6px;
    background: #ffffff;
    font-size: 12px;
}

.attachment-chip.archived {
    background: #f8fafc;
}

.attachment-chip a {
    font-weight: 700;
}

.image-viewer[hidden] {
    display: none;
}

.image-viewer {
    position: fixed;
    inset: 0;
    z-index: 1000;
}

.image-viewer-backdrop {
    position: absolute;
    inset: 0;
    background: rgba(24, 32, 42, 0.72);
}

.image-viewer-dialog {
    position: absolute;
    inset: 32px;
    display: grid;
    grid-template-rows: auto minmax(0, 1fr);
    gap: 10px;
    padding: 12px;
    border-radius: 8px;
    background: #ffffff;
}

.image-viewer-dialog header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
}

.image-viewer-dialog img {
    width: 100%;
    height: 100%;
    object-fit: contain;
    background: #f8fafc;
    border: 1px solid var(--line);
}

@media (max-width: 760px) {
    .ticket-message-options {
        flex-wrap: wrap;
    }

    .inline-message-form {
        margin-left: 0;
    }
}